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Refund & Cancellation Policy

Hotel Gurukrupa
Address: Samarth Endeavour LLP, Rajkot Bhavnagar Highway, At Charkha
Phone: 9726533000

At Hotel Gurukrupa, we strive to provide the best food service experience to our valued customers. However, we understand that there may be situations where a refund or order cancellation is required. Please read our policy below:

Cancellation Policy

  1. Order Cancellation by Customer:
    • Orders can be canceled within 5 minutes of placing the order. Once food preparation has started, cancellations will not be accepted.
    • To request a cancellation, please call us at 9726533000 immediately with your order details.
  2. Order Cancellation by Hotel Gurukrupa:
    • We reserve the right to cancel an order due to unforeseen circumstances, such as unavailability of ingredients, excessive demand, or operational issues.
    • If an order is canceled by us, the customer will receive a full refund.

Refund Policy

  1. Eligibility for Refunds:
    • If an incorrect order is delivered (wrong items or missing items), customers must report the issue within 30 minutes of receiving the order.
    • If the food is found to be spoiled or of unsatisfactory quality, please contact us immediately with a photo for verification.
  2. Refund Process:
    • Approved refunds will be credited within 3-5 business days to the original payment method.
    • For cash-on-delivery (COD) orders, refunds will be provided as a voucher or discount for the next order.
  3. No Refunds in Certain Cases:
    • If the order was prepared correctly and delivered as per customer specifications, refunds will not be entertained.
    • Any complaints made after 30 minutes of food delivery will not be considered for refunds.

Contact Us

For any refund or cancellation requests, please call us at 9726533000 or visit the hotel for further assistance.

Thank you for choosing Hotel Gurukrupa! We appreciate your understanding and support.