Hotel Gurukrupa
Samarth Endeavour LLP, Rajkot Bhavnagar Highway, At Charkha
Phone: 9726533000

1. Introduction
Welcome to Hotel Gurukrupa. These Terms & Conditions govern your use of our food services. By ordering from us, you agree to abide by these terms. If you do not agree, please refrain from using our services.

2. Ordering & Payment

  • Orders can be placed through our website, mobile app, or by contacting us directly.
  • Payments can be made via online transactions, cash on delivery, or UPI payments.
  • Prices listed on our platform are subject to change without prior notice.

3. Delivery & Pickup

  • Delivery services are available within a 5 km radius only.
  • Estimated delivery time is 30–45 minutes, depending on location and order volume.
  • Delivery times may vary due to unforeseen circumstances such as weather or traffic conditions.
  • Customers opting for self-pickup are requested to collect their orders within the provided timeframe to ensure freshness and availability.

4. Cancellations & Refunds

  • Orders once confirmed cannot be canceled.
  • Refunds will be processed only in case of order errors, unavailable items, or quality concerns, subject to management approval.
  • Refunds may take 3-5 business days to reflect in your account.

5. Food Quality & Safety

  • We ensure high standards of food hygiene and preparation.
  • If you experience any quality issues, please report them within 2 hours of receiving your order.

6. Customer Responsibilities

  • Providing accurate delivery details is the responsibility of the customer.
  • Misuse of our services, fraudulent orders, or any misconduct may lead to account suspension.

7. Liability & Indemnity

  • Hotel Gurukrupa shall not be liable for any indirect losses, including but not limited to delays, damages, or customer dissatisfaction beyond our control.
  • By using our services, you agree to indemnify Hotel Gurukrupa against any claims arising from the misuse of our platform or services.

8. Amendments

  • We reserve the right to modify these terms at any time. Updated terms will be posted on our platform.

9. Contact Information
For any queries, complaints, or support, please contact us at:
Phone: 9726533000
Address: Samarth Endeavour LLP, Rajkot Bhavnagar Highway, At Charkha

By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.